MOTORPOINT DOUBLES ITS CALL CENTRE OPERATION
18 June 2006 - Motorpoint

Motorpoint, the UK’s largest car supermarket group, has created 17 new positions at its’ Derby based telesales centre to cope with a huge increase in customer demand; as more and more customers are prepared to reserve their vehicles over the telephone.

The call centre at Motorpoint is now responsible for 35% of the company’s total monthly sales alongside the Motorpoint’s four other sites in Derby, Burnley, Glasgow and Newport South Wales.

The increase in staff was necessary to respond to high call volumes, which is due to a change in the way that people buy their cars. Motorpoint’s online manager Jon Baird explained:

“I think the whole car sales environment is changing to make it easier and more convenient for the consumer. If a customer has faith in the company they are buying from, then they are more likely to be comfortable buying over the telephone.

“More and more Motorpoint customers call our telesales centre first, often they have seen a vehicle on our website or in one of our advertisements, and many will reserve their new vehicle over the phone before even visiting a site.”

The telesales centre now has 34 staff who answer telephones from 8am through to 8pm on weekdays, 8-6pm on Saturdays and 11-5pm on Sundays.

Jon closed by adding:

“It is important that we have a balance between offering vehicles at our four sites across the country and also over the phone via our call centre, customers need to know that they are dealing with a reputable organisation, so our bricks and mortar strategy will always reiterate that.”

About Motorpoint

· Founded in 1998, Motorpoint has four supermarket locations across the UK in Derby, Burnley, Glasgow and the latest, a new 10 acre site at Newport in South Wales.
· With annual sales of 30,000 units, Motorpoint has helped to change vehicle retailing in the UK offering motorists a vast choice of new and nearly new cars – almost all makes and models – at unbeatable prices.
· For information please log on to: www.motorpoint.co.uk
· Motorpoint made it on to the Sunday Times’ Top Track 250 list in 2005, coming in at no. 180. The Top Track lists the biggest private companies in the country.

www.motorpoint.co.uk

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